REGUS GROWS… GROW WITH US

In more than 4’000 locations in 120 countries and over 1200 cities worldwide, business partners and
companies from all industries can work in our business centers - wherever, however, or whenever they want.

In Switzerland, Regus operates over 50 business centers in 15 cities.
(www.regus.ch).

Why Regus?

Service in an inspiring atmosphere. To enable outstanding work results at any place and at any time,
to create a creative environment that promotes millions of people in their productivity - that’s what we stand for. You can be part of our success story!

What does it take to be successful? The success of our customers is our goal. Would you like to
support our customers to be more successful? This is possible if you see your center as your own business and work with your team every day to create a professional environment. What’s more: an environment in which everyone feels comfortable.
We are very dynamic and growing strongly. This also opens up opportunities for you if you are
motivated and achieve outstanding results. And we promote talent - structured, consistent and sustainable.

Global mobility: Our success is global, which means that we also give our talents the opportunity to
be internationally successful. Whether in a project or permanent - international living and working is a matter of course for us.

To strengthen our team we are looking for

City Team Lead Community Manager (M/W)

As a Team Leader and Operations Manager, you are the cornerstone of operational excellence and team leadership across your assigned cluster. Your mission is to ensure customer satisfaction, drive performance, and lead a motivated, efficient and process-oriented team. You will be accountable for key performance indicators such as retention, revenue, customer satisfaction, center readiness, and financial compliance (e.g., bad debt, overdue).
This is a strategic and hands-on role, ideal for a leader with a deep understanding of operations and a passion for people development, process improvement, and delivering a premium customer experience.

Key Responsibilities

Operational Excellence

• Ensure all centers are compliant with company policies and operational processes.
• Monitor and drive KPIs (NPS, occupancy, retention, revenue, overdue, audit scores).
• Oversee center readiness including health & safety, cleanliness, and facilities functionality.
• Manage local vendor and supplier relationships in coordination with the PM Team.

Team Management
• Lead and coach a team of Community Sales Managers, Community Associates, and support staff.
• Conduct regular 1:1s, performance evaluations, and development plans.
• Foster a positive and high-performing team culture.

Customer & Commercial Focus

• Serve as an escalation point for key customer issues and feedback.
• Support in managing renewals, retention, and customer engagement.
• Encourage upselling and cross-selling within your cluster.
• Ensure each customer has an exceptional journey in our centers.

Training & Process Ownership

• Train new joiners and lead by example on process adherence.
• Be the go-to person for new operational updates and implementation.
• Act as the guarantor of policy compliance and documentation quality.

Community Building & Brand Representation

• Champion internal culture and external reputation.
• Plan, support or validate customer events in collaboration with center teams.
• Represent the company values and standards in all internal and external communications.

Ideal Candidate Profile

• Minimum 3–5 years of operational experience, ideally in a multi-site environment.
• Proven leadership capabilities with people management experience.
• Strong understanding of customer service, retention, and commercial acumen.
• Excellent problem-solving, communication, and time management skills.
• Strong knowledge of MS Office, CRM tools, and willingness to learn internal systems.
• Fluent in local language and English; additional languages a plus.

Rising at Regus

Our structured training and development program supports those who deliver results and have the right ambition. You can quickly progress to Operations Director and then to Operations VP. These are senior roles responsible for running a portfolio of centers across a city, ensuring we deliver the highest standards of customer service.