Community Associate

Locations: 

• 4595 Broadmoor Avenue, 1st Floor, Grand Rapids, MI 49512
• 5030 Corporate Exchange Blvd., 2nd Floor, Grand Rapids, MI 49512

What we do.

We've revolutionized the way people work. With a hybrid model of working, to creating an environment of community, we've changed how the world works. As the market innovator and leader, our community teams are the most integral part of this change. Let's keep this conversation going over really good coffee.

Why join us?

We're committed to impact, to change and to moving social and economic responsibility forward.

Excellent customer service is just the beginning of how we grow people and businesses.

Carbon Neutrality, ES3: IWG will plant a tree on behalf of every NEW team member. This initiative already mirrors our in place zero waste facilities throughout the globe.

People are our passion and that begins with our employees. Join one of several ERGs (employee resource group) focused on diversity, equity and inclusion.

And don’t worry, we’ll grow and develop you into your full potential; come with an eagerness to engage and to learn, we’ll take care of the rest.

How you could contribute.

The world of work is changing. “Goodbye” to the days of the 9-5 model, “Hello” to work-life flexibility.

At IWG, we have made it our mission to help millions of people have a great day at work. Your energy and vibrancy are what we ask. You bring the inspiration and passion to serve, we'll provide the unlimited coffee and tea to keep you going.

As a community team member, you'll be the powerhouse and fuel in growing start-ups and Fortune 500 companies, making connections and inspiring collaborations. Educating our communities/customers on the full benefits of our products to grow their business; all the while learning the fascinating world of shared office space and CRE management. People are our passion. Property management is just an added benefit.

Ideal candidate is passionate about customer service and delivering a great day at work for our community. Go-getter attitude and spirit with a desire to learn new things in an ever changing and fast-moving environment. Developing exceptional rapport with our customers to help them focus on their business. A great understanding of Microsoft Office with an attention to detail in maintaining a healthy and safe place to work within IWG standards.

What we offer.

Competitive compensation package, a robust employee development program to greater career path opportunities. Additional perks to enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus a starting hourly rate of $17, which you can increase by $1.50 an hour within the first 12 months!
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional and inspiring workplace community (business casual attire required)
• Employee Assistance Program 
• BenefitHub (access to corporate discounts with hundreds of partnerships)

The experience that helps you succeed.

• Strong desire for customer service: fantastic communicator, listener and on the spot problem solver (minimum 1+ years of client facing customer service).
• Exceptional organizational and multitasking skills. You need to pay attention to the client in-front of you or to focus on your immediate tasks at hand, but always willing to roll up your sleeves and pitch in where help is needed.
• Happy taking ownership of problems and finding ways to solve them. Be adaptable to a changing environment and work toward solutions in the moment.
• Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
• Legally eligible to work in the Country you are applying within and at least 18 years old

INDNA