Construction Project Manager

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations 
around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it 
possible for businesses of all sizes to make the transition to hybrid working, empowering employees to 
work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a 
choice of professional, inspiring and collaborative workspaces, communities and services.
As the world’s leading provider of hybrid work solutions, with four times the number of locations 
compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and 
counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and 
lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% 
of all office space will be hybrid. We are growing our network faster than ever to keep up with demand 
from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is 
at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon 
neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective 
of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024. Awarded 
exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and 
the role everyone plays in bringing our purpose, culture and values to life, every single day.
Join us at https://careers.iwgplc.com/hom

Job Purpose

This person will manage relationships with our external partners to deliver our New Centre Openings
(NCO) and refurbishment programmes on time, on budget and in line with our design standards.

Key Responsibilities

• Programme manage the end-to-end process of delivery in conjunction with our outsourced 
  partners. Ensure there is clarity on expectations, deadlines and any issues or risks are escalated 
  and dealt with in a timely manner
• Fully accountable for scope, programme and cost
• Ensure our partners manage the fit-out so they are in line with our global design and build 
  standards
• Plan and manage the refurbishment and maintenance of our existing estate, ensuring minimal 
  disruption to customers and prioritising where we will maximise Return on Investment. Ensure 
  Design and Build partners are utilised where appropriate and other contractors are effectively 
  engaged where Design & Build is not appropriate
• Effectively manage internal and external stakeholders so work is prioritised in line with business 
  needs. Robustly manage supplier’s performance in line with contractual agreement whilst 
  maintaining a positive relationship and ensuring suppliers remain engaged and committed to 
  delivering our NCO and refurbishment objectives
• Utilise strong network of contacts so we partner with the right supplier

Key measures of success

• Successfully execute assigned projects within agreed costs, timeline and IWG specifications.
• Enhance the supply chain setup to meet the local market price, practice and standards;
• Provide training to new and existing vendors to ensure they fully understand IWG Design & 
  Construction guidelines while delivering NCO/refurbishment works.

Required Skills, Experience & Qualifications

• Significant project / programme management experience gained in a fast-paced environment such 
  as Retail, Retail banking, Hotels or Professional consultancy.
• Used to managing multiple openings to demanding timescales and tight budget controls
• Proactive approach to problem solving and a customer first approach
• Highly commercial and results focussed - significant experience of reducing cost whilst improving 
  standardisation
• High drive with strong attention to detail. Can cope with a high degree of ambiguity, uncertainty 
  and change