About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Overall Responsibilities:

To process all queries and escalations as received through various mediums in relation to Collections Administrative processes and accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers, centre teams, or payment helpdesk points-of-contact within the defined Service Level Agreements.

Key Responsibilities:

· Responsible for the timely Suspension, Termination and Reinstatements of Customer Accounts.

· Conduct investigation as necessary to address Centre/Payment helpdesk query for Clients.

· Coordinate with various teams within the GSC, centre teams and Payment helpdesk teams as necessary to effectively close out any query.

· Ensure process documentation is complete and up to date.

· Escalation of critical issues to team leads and manager to help reach a quick resolution.

Attributes, Competencies and Qualifications:

· Graduate of any 4-year course (preferably Finance).

· Excellent customer service skills including clear communication, fast responses, quick thinking, and the ability to remain flexible and calm in high pressure or continually changing situations

· Ability to anticipate customer and supplier needs and understanding that customer satisfaction is key to business success and is committed to always providing an excellent customer experience

· Strong problem-solving skills

· Knowledge of billing, customer payments, collections and/or accounts payable processes is a plus

· Excellent written and verbal communication skills

· Self-starter who can work with direction but little supervision

· Solid organizational skills, including the ability to prioritize and multitask in a demanding environment

· Team builder. Recognizes the importance of the team.

· Highly proficient in using various accounting applications

· Willingness to go beyond the job description to meet business goals