About the company:  

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.   

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.   

Join us at www.iwgplc.com 

The Role

IWG is hiring a Global Inventory & Pricing Associate to join the Global Inventory team to support the field sales force in ensuring that all requests for inventory changes are completed within the defined process and SLAs in conjunction with key stakeholders. Reporting to the Team Leader: Global Inventory, he/she will deliver high quality service to keep IWG’s inventories outstanding.   

Key responsibilities:

• Member of the Global Inventory team, responsible for monitoring ticket requests within the defined processes and SLAs.
• Escalate requests as needed in coordination with the Global Inventory Team Lead and higher management.
• Use Service Now (SNOW) system to read and understand the request from the centre team.
• Communicate with salespeople to clarify data inputs and confirm decisions.
• Understand team key processes & systems, as well as the IWG business expectations.
• Able to support a 24/6 operation and be flexible to change shift as needed.

Key Criteria

Required Criteria – General

• Bachelor’s Degree in Business / Finance or related qualification
• 2-3 years’ experience as a contract, data or commercial administrator
• Excellent attention to detail and organizational skills
• Able to prioritize, work well under pressure and meet deadlines
• Flexible, multitask and show initiative
• Be a strong and independent team player
• Professional English speaking and writing skills
• Full time physical attendance is an essential function of the job.

Required Criteria – Technical

• Familiar with MS Office suite (Outlook, Word, PowerPoint)
• Intermediate MS Excel