About IWG

Welcome to a very different organisation. At IWG we're leading a business revolution. It's our entrepreneurial, customer-focused people who are making business happen. They're behind our fantastic success and our incredible growth. And they're driving us forward as we define the future of work. IWG is an exciting, fast-growing company. This means we offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers.

About the role

We are looking for an experienced Payment Platform Administrator to play a key role in the implementation and operational management of our payment strategy. As Payment Platform Administrator you will take responsibility for the configuration of IWG’s global payment setup across multiple platforms and systems, maintaining the operational relationship with payment providers, and for assisting with the execution of multiple projects that drive operational and process excellence, reduce cost, and improve the customer experience within the realm of payments. In this role you will work closely together with the Customer Payment, Operations, Finance, and IT teams.

Key responsibilities

Platform management:

• Configure IWG’s payment infrastructure on a payment orchestration platform, and in CRM, ERP, finance, billing, and associated systems
• Assist with the management of IWG’s payment setup for card and alternative payments in 120 countries.
• Manage platform users and ensure the right permissions are granted
• Setup, configure, customize, and manage the set-up of IWG legal entities on the platform
• Implement routing and cascading rules required in line with the IWG payment strategy
• Setup/configure platform alerts and notifications
• Configure and monitor the process that automates reconciliation of payments
• Setup, configure and manage dashboards and reports to track payment performance
• Document (changes to) the configuration
• Align with the infrastructure team when needed to configure/set up infrastructure and/or network changes
• Ensure the necessary developments in integration APIs and payment journeys are properly aligned between IWG systems and the payment orchestration platform.
• Report IT, configuration and other issues that impact the payments process and performance.

Payment management:

• Monitor payment performance for all countries, payment providers and payment methods daily.
• Report on payment performance, and implement strategies that improve performance, e.g. increase payment success rate, reduce cost, maximise uptake of automatic forms of payment.
• Maintain a day-to-day operational relationship with global payment providers (POP, PSPs, APMs, acquirers).
• Act as a key point of contact for payment partners.
• Assist with the implementation of new payment providers.
• Implement local cardholder not present solutions in challenging markets.
• Implement alternative payment methods worldwide.
• Implement an open banking payment solution in Europe.
• Implement local direct debit processing in emerging markets in Africa, Asia, Europe, Latin America, and Middle East.
• Participate in programs that increase the uptake of automated forms of payment, drive change in how customers pay, minimise FX charges, and and boost standardisation in payment processes.
• Participate in projects that drive operational, process and policy improvements throughout the organisation, both in the front and back office.

Skills and Qualities

• Knowledge of banking, treasury, acquiring, gateway and payment orchestration practices and the associated data flow to support direct debit, APM and credit card processing.
• Knowledge of finance systems and reconciliation processes.
• Experience working with PaymentIQ or the Worldline orchestration platform is a plus.
• Intelligent and analytical.
• Solid organisational skills, including the ability to prioritise and multi-task in a demanding environment.
• Strong attention to detail.
• Self-motivated and taking ownership.
• Commercial awareness.
• Excellent relationship building skills.
• Team builder. Recognises the importance of the team.
• Self-starter who can work with direction but little supervision.
• Willingness to go beyond the job description to meet business goals.
• Excellent written and verbal communication skills.
• Fluent in English.

Experience

• Previous experience in managing the payment set-up for a large global corporate is a must.
• Experience working for a payment orchestration platform, payment gateway, acquirer or processor is a plus.

Contract

• Full time