About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Overall Responsibility

The Product Performance Senior Manager leads the Digital Product Performance Management team. The Product Management team is responsible for the in-depth analysis of the performance of products, services, channels, and processes, and then stimulating actions to improve performance – in operations, sales, marketing, pricing, and other front-line functions. As such, Product Management is vital to driving increases in revenue from IWG’s range of products, services, channels, and processes.

You will be highly visible and will play an important leadership role within IWG’s product management team - digital. As such, you will have the opportunity and responsibility to help monitor and shape the performance of the business, taking on critical challenges and contributing to the overall strategy and success of the business.

You will be supported by a team of Product Performance Leads, who will assist you in performance analysis and in mandating action from other functions. You will be responsible for leading their work and output from the front.

KEY ACCOUNTABILITIES

• Understand the digital (website, e-commerce, and app) performance of each product and service in the IWG portfolio
• Build and support the digital business reviews, KPIs, insights, and action of the digital platform organization
• Identify pockets of underperformance by product line or geography and alerting country or functional management to take actions to secure improvements
• Lead the digital performance team under product management, which you will motivate to achieve material improvements in revenue in each product line
• Ensure that the team fully understands their roles and have the tools to do their jobs effectively
• Ensure that the team has the access to the right data sources, that these are understood, and that analysis is rigorous and robust
• Design processes and templates to communicate actions to partner functions (marketing, sales, etc.)
• Interact with senior stakeholders across functions to execute actions to improve revenue
• Perform other duties required by the business

Job Requirements and Qualifications

• Bachelors/Master’s Degree in Business Administration, Economics, Finance, Statistics, or any related field
• 6-8 years of experience in data driven business analysis using large and complex data sets
• At least 3-4 years of leadership experience in a matrix, highly complex environment
• Strong leadership skills with an ability to move his/her peers as well as his/her juniors and have them follow a common vision
• Strong analytical, critical, project management and problem-solving skills, with high attention to detail
• Excellent communicator: able to communicate at all levels and adopt a flexible & consultative approach
• Must be proficient in Excel, SQL, and PowerPoint (digital analytics, Python and other data languages are a plus)
• Ability to adapt to a changing business and marketplace

NOTE: This job description is not intended to be all-inclusive.  The Employee may perform other related duties to meet the ongoing needs of the organization.

IWG Introduction

IWG plc is the global leader for flexible workspace and owner/operator of internationally renowned brands like Regus, Spaces, Signature, No 18, Open Office, HQ and MOS (Managed Office Space).

IWG’s workspaces support effective working and collaboration with local and global networks for all kind of businesses, from independent sole traders and fledgling start-ups to the world’s largest corporations. IWG enables landlords and tenants to come together and ensures an end-to-end fit out process, sales and management services from single locations to integrated national networks.

The face of the global real estate market is changing rapidly as the digital revolution causes companies of all sizes to rethink their approach to workspace. Flexible, non-traditional workplaces have become far more popular as a result.

IWG believe that business success is underpinned by the effectiveness of its people. Therefore, our mission is to help millions of people have a great day at work – every day.  We do this by creating fantastic working environments that boost productivity and enable connection to a valuable business community.

Our 2.5 million customers are large multinationals, small and medium-sized enterprises with unique business goals, people and aspirations.  They want the freedom to choose where, when and how they work with space that’s right for their business.

We provide that choice through our diverse workspace brands together with our global network of thousands of locations located in every business hub on the planet.  Today IWG is in 3,400 locations across 128 countries. 

As a partner to some of the world’s most exciting companies, all of our customers harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working, making ours a high growth sector with massive potential.