SUPPLY CHAIN COST CONTROLLER (CATEGORY and INVOICE SUPPORT)

About the Company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

SUPPLY CHAIN CATEGORY SUPPORT CONTROLLER

Job Purpose:

As a key member of our team, you will support the Category Managers in managing their respective categories. This includes creating policies, managing vendor performance, selecting vendors, negotiating contracts, and more.

Your role involves ensuring that these tasks are supported by well-defined projects or processes, with clear responsibilities, SLAs, and steps established before implementation. You will handle multiple projects requested by Category Managers or Supply Chain Management, learning and implementing them efficiently while maintaining high quality.

We expect you to deliver outstanding service levels through proactive project and task management. Our goal is to enhance company profits by identifying and reducing unnecessary business activities and expenses, enforcing global policies in a timely and consistent manner.

You should be capable of making decisions, following procedures, and seeking ways to improve our processes. Highlighting any workflow issues is crucial. You must work independently while maintaining high performance and quality standards. Quick learning and following instructions are essential to support requested tasks effectively.

Key Responsibilities:

• Learn Requested Projects
  • Review project files thoroughly to understand the scope and requirements.
  • Inquire about or suggest process steps as necessary.
• Follow Agreed Project Process Steps
  • Adhere to the agreed-upon process steps.
  • Report to the leadership team if the objective is unattainable under the current steps.
  • Inquire about or suggest process adjustments as needed.
• Analyze and Report Handled Items
  • Analyze handled items and provide timely reports to the management team.
  • Create clear and concise presentations.
• Build Rapport with Stakeholders
  • Engage with category managers, lead controllers, controllers, and all other stakeholders.
  • Consistently follow and implement core values.

SUPPLY CHAIN INVOICE SUPPORT CONTROLLER

Job Purpose:

As a Supply Chain Invoice Support Controller, you will be responsible for ensuring timely payments to our suppliers and service providers. Frequently, you will encounter invoices that need correction or orders that require updates due to mismatches. In such cases, verification is necessary to ensure proper corrections are made.

To support this primary responsibility, you must understand the processes of creating purchase orders (POs) and processing invoices for payments. This role requires you to quickly learn and comprehend the pertinent details of the company's current procure-to-pay (P2P) process.

Additionally, beyond processing invoices with discrepancies promptly, you will also be responsible for analyzing data, providing insights, and suggesting process improvements to reduce or more efficiently handle invoice-PO mismatches.

Supply Chain Management may require additional tasks as needed.

Key Responsibilities:

• Investigate discrepancies between invoices and purchase orders.
• Handle supplier inquiries related to invoice queries that are outside the scope of Finance
• Liaise with internal stakeholders regarding the invoice payment process.
• Create root cause analysis (RCA) reports and coordinate required actions with stakeholders.
• Provide insights and recommend process improvements or corrections.
• Collaborate with the finance team to identify and address process gaps.
• Proactively advise suppliers on more effective invoice submission practices.

Required Skills, Experience & Qualifications:

• A great communicator.
  • demonstrates good two-way communication skills and an ability to communicate fluently in English (written and spoken). Fluency in other languages is a benefit but not a requirement.
• Collaborates Effectively
  • Enjoys helping people and resolving issues, working with our centre teams and external vendors, as well as internal stakeholders
• Good Attention to Details
  • Someone who has good attention to detail and is happy to follow a process and ensure strict compliance with company policies
• Experienced Problem Solver
  • An independent problem solver, capable of understanding concerns and finding solutions
• Responsible
  • A self-starter who can take ownership for delivering our key results, and achieving their service level agreements
• Good in Data Analysis
  • Is good with excel, and comfortable working with data, reports and numbers.
  • Be able to interpret data and report them as needed.
• Has Good Commercial Awareness
  • Understands the impact of financial performance on business results and how own actions impact the broader commercial environment.

Other notes:

• Working policy
  • Currently on hybrid set up (2 days a week in the office, with some flexibility for specific events / training etc). Should be able to adopt to schedule changes if needed.
• Shifts
  • The majority of the team will work local daytime office hours but must be prepared to work shift patterns in line with European (GMT) or local hours where required.
  • Will need to be able to work on holidays if needed as the team is required to have skeletal force in some Philippine holidays.
• The candidate will undergo an interview with the managers and senior manager to determine whether they will be selected for either the Supply Chain Category Support Controller or the Supply Chain Invoice Support Controller position, based on their qualifications.