Team Leader, Collections

This job is for you if you have the following;

• Excellent communication skills.
• Experience in managing a Credit Control team in multiple locations

We offer hybrid work, a competitive salary, and a commission based on success.

What you will do

• Lead a team of 6 collections specialists that are actively collecting payments from customers by liaising closely with Debt Collection agencies and Law firms
• Hire, coach, motivate and performance manage the collections team to drive the recovery of overdue invoices and agreement value.
• Liaise with Debt Collection Agencies on a regular basis to develop strategies to boost recoveries, including but not limited to call campaigns, account segmentation, prioritization, and training/coaching initiatives.
• Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
• Manage and monitor team activities and performance in line with company guidelines.
• Drive and oversee both small claims and high court litigation collections processes, from filing cases through (virtual) court hearings, judgment, enforcement, and out-of-court settlements.
• Act as an escalation point for the team to authorize financial settlements and payment plans proposed by DCAs and law firms, resolve issues with the team and DCAs, and negotiate with customers.
• Run reports and analyse data pertaining to the team’s performance. Prepare and deliver regular updates on team performance and conduct one-to-ones.
• Perform other duties and projects as assigned.

You                          

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;  

• Works cooperatively and effectively with others to achieve goals, resolve issues, and implement solutions that enhance cross-functional relationships and team performance
• Knowledge of third-party collections and litigation
• Excellent negotiation skills, able to think quickly and handle objections.
• Excellent ability to set priorities to filter urgent and non-urgent issues in a high-paced and demanding environment
• Excellent communication skills, written and verbal in a thorough and timely manner using appropriate and effective tools and techniques
• Ability to work proactively and use your own initiative.
• You must be fluent in English

Why International Workplace Group?

Hybrid working is greener, more flexible, and highly productive. This is an exciting time to join us as we help to redefine the way people work. We pioneered the industry and continue to innovate as we grow our network to over 30,000 centers. With this scale comes great responsibility, which is why we are reducing our impact on the environment. We provide customers with sustainable products and services in line with our commitment to be a carbon-neutral operation within 5 years. We also invest in local communities, offering employment opportunities and attracting talent to the area.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.