Transaction Manager

This role can be remote and based anywhere across the UK, with access to our local offices

The Instant Group are seeking a Transaction Manager to join our team in the UK to act as the key point of contact for all transactions.

The Transaction Manager will be responsible for proactive delivery of end-to-end Transaction Management services. You will support with gaining a full understanding of the client’s business, their standards, requirements and expectations to ensure that flex serviced solutions are delivered to meet these needs, timescales and client budgets. You will also work closely with the Transaction support team to improve consistency and speed to market.

You will also support the Portfolio Manager / Account Director to build trusted relationships with client Real Estate teams to support the evolution from TM partnership to full Portfolio Management.

Key Responsibilities

• Manage all transaction activity aligned to the Instant end to end process, including but not limited to:
• End-to-end transaction management aligned to specific client processes.
• Lead client briefing calls, make informed recommendations throughout, understanding the client needs and approval processes.
• Collaborate with the support team and partnerships team to create and present timely and thorough Market/ Building Reports based on client requirement and within defined SLAs.
• Lead & participate in client project meetings, document notes, action items and clearly communicate any progress and issues to the client.
• Utilise all TM deliverable toolkits to provide value and organisation to client requirements.
• Complete closing out admin on all agreements once executed.
• Ability to make recommendations based on market conditions and Flex solution knowledge.
• Performance tracking.
• Critical date management.
• Contract management.
• Dispute resolution.
  
  

Skills, Experience & Qualifications

• 2-3 years relevant work experience, ideally in Account Management, managing multiple accounts or transactions
• International Account Management experience or managing global accounts would be beneficial
• End to end transaction management, real estate experience or related qualifications preferred
• Strong attention to detail and organisational skills
• Client relationship management skills, with the ability to challenge, influence and provide advice to clients
• Ability to create positive working relationships at all levels with internal and external parties
• Self-motivated and driven
• A positive, 'can-do' mentality
• Engaging personality, with confidence in abilities but a willingness to learn & improve
  
  

About the company

We are The Instant Group, now part of IWG, where work gets smarter—for employees, businesses, and the planet. As the world’s largest flexible workspace provider, we connect over 250,000 organisations with office space, coworking memberships, virtual offices, and meeting rooms. We deliver market-leading data, expert consulting in portfolio strategy, procurement, and sustainability, and empower 20,000+ landlord, operator, and investor partners to capture flex demand and boost asset performance.

With global clients like Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, our teams operate across virtual and physical offices in London, Paris, New York, Hong Kong, Singapore, Sydney, and beyond.

Join a dynamic business named one of the Best Places to Work in Property, and featured in the Sunday Times HSBC International Track 200. Build your career where innovation meets opportunity—and help shape the future of work.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.