About the company  

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.   

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.   

Join us at www.iwgplc.com 

Overall Responsibilities:

To process all queries and escalations as received through various mediums (Rzone, emails, CRM etc) in relation to Accounts Receivable processes and accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers, suppliers, or LSC points-of-contact within the defined Service Level Agreements.

Key Responsibilities:

• Responsible for the timely closure of all queries and escalations
• Conduct investigation as necessary to address the requirement of the customer or the supplier.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation
• Identify process improvements and deliver agreed process efficiency/effectiveness improvements and contribute to improvement in other processes both within and beyond the team.
• Ensure process documentation is complete and up to date.
• Escalation of critical issues to manager to help reach a quick resolution.

Position Requirements:

• Experience in accounts receivable processes in a blue-chip multinational environment.
• At least 6 years in accounts receivable.

Attributes, Competencies and Qualifications:

• Graduate of a Finance related course or equivalent
• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
• Ability to anticipate customer and supplier needs and understanding that customer satisfaction is key to business success and is committed to providing an excellent customer experience at all times
• Strong problem-solving skills
• Knowledge of billing, customer payments, collections and/or accounts payable processes is a plus
• Excellent written and verbal communication skills
• Self-starter who can work with direction but little supervision
• Solid organizational skills, including the ability to priorities and multi task in a demanding environment
• Team builder. Recognizes the importance of the team.
• Highly proficient in using various Accounting applications
• Willingness to go beyond the job description to meet business goal