About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Job Description

Overall Responsibilities:

This role will be responsible for ensuring all incoming payments are correctly and promptly applied to customer accounts. This includes identifying and resolving any discrepancies, collaborating with internal and external stakeholders to reconcile amounts, and maintaining accurate financial records. By effectively managing payment allocations and promptly resolving issues, the associate safeguards the integrity of the accounts receivable process and supports clear, accurate financial reporting.

Key Responsibilities:

• Apply incoming payments accurately to customer accounts in the accounting system.
• Investigate and resolve payment posting discrepancies, short pays, overpayments, and unidentified payments (payment fallouts).
• Ensure timely and accurate application of all payments to maintain up to date receivables.
• Coordinate with various teams within the GSC and centre teams
• Complete Ad hoc tasks required for the countries assigned.
• Escalation of critical issues to team leads and manager to help reach a quick resolution.
• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.
• Provide Reporting support to Team Leads and Manager.

Attributes, Competencies and Qualifications:

• Graduate of Bachelor of Science in Commerce Major in Finance/Accounting/Management.
• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
• Strong aptitude for researching and resolving payment discrepancies; ability to identify patterns and propose corrective actions.
• Ability to anticipate customer needs and understanding that customer satisfaction is key to business success and is committed to always providing an excellent customer experience
• High level of accuracy and attention to detail, especially when managing large volumes of data.
• Familiarity with standard AR policies and procedures is a plus
• Excellent written and verbal communication skills
• Self-starter who can work with direction but little supervision
• Solid organizational skills, including the ability to prioritize and multitask in a demanding environment
• Team builder. Recognizes the importance of the team.
• Highly proficient in using various accounting applications
• Willingness to go beyond the job description to meet business goals

Working Conditions

• Fixed Term Employment (1 Year)
• Amenable to Mid Shift (12pm-9pm)
• Hybrid Setup (8 Days onsite per Month)
• Equipment Provided (Day1)

Office Location: BGC, Taguig