About the company 

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.  

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.  

Join us at www.iwgplc.com 

Overall Responsibilities:

To process all queries and escalations as received through various mediums and accurately and comprehensively provide necessary resolution.

Key Responsibilities:

• Responsible for the timely closure of all queries and escalations
• Analyze issues to determine root-cause and provide suggestions for error prevention
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation
• Identify and recommend process improvements.
• Ensure that the process documents are complete and up to date.
• Escalation of critical and recurring issues to Manager to help reach a quick resolution.

Position Requirements:

• At least 1-year direct work experience in Finance and Accounting
• University degree or college diploma, preferably in the field of Accounting, Finance, or Business.

Attributes, Competencies and Qualifications:

• Graduate of a Finance related course or equivalent
• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations
• Ability to anticipate customer needs and understanding that customer satisfaction is key to business success and is committed to always providing an excellent customer experience
• Working knowledge of billing, AR, Collections, and AP processing
• Strong problem-solving skills
• Strong written and verbal communication skills.
• Self-starter who can work with direction but little supervision
• Highly proficient in using various accounting applications
• Ability to manage multiple priorities, work under pressure, and adapt in a dynamic, fast-paced environment.