About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Purpose:

Billing Analyst is responsible for customer service, helpdesk, billing and reporting services to IWG clients and IWG team members.

Duties and Responsibilities:

• Invoice processing for raising client month end invoices
• Invoice processing for raising new client agreement charges, including first month’s office fees and deposit invoices
• Invoice processing for raising client monthly recurring charges for additional services
• Managing client renewal and expansion agreements in the company billing system
• Managing client’s internal office moves and changes in the company billing system by raising invoices and credit notes where appropriate
• Managing and updating client information in the company billing system
• Following the company credit note and waive request procedure
• Reconciliation of invoices to statements
• Dispute and Query Management and resolution for clients and IWG colleagues
• Ensuring reports are generated for Management Accountants
• Ensuring accurate monthly billing for allocated centres and completed by due dates
• Maintain accurate and tidy filing systems of Centre billing reports and back up documents
• Provides clear and complete instructions and helpful information to IWG clients and IWG team members.
• Accurately and promptly answers helpdesk regarding IWG program, billing and/or other inquiries
• Reinforce payment policy to IWG customer due to fallouts
• Responsible for the preparation and timely distribution of monthly reports
• Efficiently and effectively administer billing set-up and payment method audit
• Supports preparation of standard and ad hoc management reports through information verification, proofreading, assembly and other related activities
• Assist Manager in workload balancing
• Act as subject matter expert for the different billing processes
• Perform other operational tasks as needed to support Billing processes

Qualifications:

• College/Bachelor's Degree in Finance/Accounting/Banking or equivalent
• At least 2 to 3 years’ Experience of Customer Service/Finance processes within a multinational, shared service environment
• Strong written and verbal communication skills along with active listening
• Highly proficient in using various accounting and office applications
• Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
• Dynamic, hands-on, proactive self-starter. Resilience is a must.
• Excellent analytical, problem solving and organisational skills
• Results driven
• Ability to adapt to change, demonstrating flexibility and ownership of the change
• Proven ability to deliver to tight deadlines
• Customer service approach, focused on serving all key stakeholders
• Excellent written and oral communication skills

Working Conditions:

• Willing to work on cyclical schedule:
  • Hybrid
  • Morning, mid or nightshift
  • Weekends
  • Holidays