About IWG - https://www.iwgplc.com/

We’re changing the world of work. We believe that business success is underpinned by the 
effectiveness of its people. So, we made it our mission to help millions of people have a great day at  work – every day. With locations in practically every country, city, town and transport hub, and options ranging from an hour’s coworking to multi-year office space leases, we enable people and businesses to work where, when, and how they want.

The team

The Process Excellence & Automation team is a strategic function that bridges the gap between business and technology and brings together diverse expertise in business analysis, process redesign and optimization, software development and testing, as well as production support and continuous improvement. Our primary objective is to reduce the current and future operational costs, enable scalability and secure business quality and assurance, through process improvement and automation delivery. The first step to achieve this objective is through discovering and analysing business problems and process inefficiencies across the back-office of the organization, and this is where our Business Analysts come in.

The role

Join our Process Excellence & Automation team as an experienced Business Analyst, where you'll be instrumental in driving our automation success. We are seeking someone with a deep understanding of RPA and workflow automation technologies, particularly skilled in discovering, assessing and scoping automation opportunities. Our Business Analysts are the driving force behind identifying the right opportunities with significant benefits, then translating these business requirements into clear, actionable diagrams and documentation for our Developers to build effective automations.

What you’ll need to succeed

As a Business Analyst you will have the responsibility to lead the discovery and analysis efforts across multiple processes and initiatives, independently or in collaboration with other Business Analysts in the team. Your previous experience with process and value-stream mapping, as well as a deep understanding of the RPA and Workflow automation technologies are key for your success. The ability to navigate through a dynamic and fast paced environment is also important, as the priorities and direction of travel is changing as per the wider business priorities.

Role and responsibilities   

• Process Assessment & Prioritization - collaborate with stakeholders in Finance and other back-office Operations to identify priority processes for improvement and automation, quantifying the overarching business benefits
• Process Optimization - apply a continuous improvement mindset to all business processes, working dynamically to improve and automate while ensuring the appropriate change control protocols have been followed
• Impact Analysis - awareness of how changes, including new or updated processes and automations will impact the business operations and customers
• Requirements Gathering - identify user requirements by working with diverse key stakeholders
• Comprehensive Documentation – record process steps, prepare AS-IS documentation and outline TO-BE requirements to be approved by the business stakeholders. Prepare training, testing and deployment documentation and ensure all process documentation is maintained post deployment

Qualifications, Skills, and Experience

• 1+ years’ experience in process analysis and improvement within Operations
• 2+ years’ experience in RPA (preferably Blue Prism) and/or BPM Workflows (i.e. ServiceNow) having a solid understanding of the technology and its impact to back-office processes
• Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and conceptualise it as an automated solution
• Excellent requirements gathering skills, to capture business processes using both existing process documentation and process walkthroughs with the staff performing the processes
• Inquisitive and enquiring mind, as the role will require you to analyse and question existing processes to ensure a complete and correct understanding is gained
• Good written skills with the ability to produce clear, detailed and accurate documentation, where the audience is going to be both business stakeholders as well as our Developers in order to build effective automations
• Demonstrated ability to elicit requirements from staff via workshops, interviews or shadowing sessions, with the ability to work within an agile environment where focus can be on multiple projects prioritised by different areas of the business
• Able to work effectively with technical and non-technical stakeholders at all levels and with the ability to present information in an accurate and appropriate format
• Enthusiasm, attention to detail and a demonstrated capability for problem solving and creating/enhancing business processes
• Consulting background or proven client facing experience will be a huge plus