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Collections and Partnerships Manager

  • 47615
  • Prague, Czechia
  • Corporate
  • Permanent
  • Europe
  • Full Time

Collections & Partnerships Manager.

Job role:

Collections & Partnerships Manager

Reporting to:

Regional Head of Credit Control

 

About the role

We are seeking a dynamic Collections & Partnerships Manager to lead out internal debt & legal collections team while managing relationships with external agencies and law firms. This hybrid role combines hands-on leadership with strategic partner management to maximise recovery performance and ensure compliance across all processes.

 

Key Responsibilities

  • Lead, coach and inspire a team of debt & legal collections specialists to achieve recovery targets.
  • Manage and strengthen relationships with third-party agencies and law firms to optimise collections strategies.
  • Oversee litigation processes, ensuring timely case handling and compliance with local regulations.
  • Develop and implement innovative strategies to improve recovery rates and operational efficiencies.
  • Act as the escalation point for complex negotiations, settlements, and customer disputes.
  • Monitor KPIs, analyse performance data, and present actionable insights to senior leadership.
  • Ensure all out-of-court and legal collection cases are managed promptly, in full compliance with company policies, establishes processes, and applicable location regulations.
  • Collaborate cross-functionally to align collections strategy with broader business objectives.
  • Complete any administrative tasks as required for the efficient running of the team’s activities.
  • Perform other duties and projects as assigned.

 

Requirements

  • Proven experience in collections and legal recovery, with strong leadership skills.
  • Track record of managing external vendors and legal partners effectively.
  • Excellent negotiation, communication, and stakeholder management abilities.
  • Analytical mindset with proficiency in leveraging data for decision making.
  • Ability to thrive in a fast-paced, target-driven environment.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

 

Experience 

  • Management experience in credit control or collections.
  • Previous experience with legal collection procedures is a pre-requisite to apply for this role.
  • At least 3 years of experience leading a team (remotely).

 

Why Join Us?

  • Competitive salary and performance-based bonus.
  • Hybrid working model for flexibility and work-life balance.
  • Opportunity to shape strategy and make a tangible impact on business success.
  • Collaborative culture with career growth opportunities.

 

About IWG

IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 4,000+ locations in over 1,000 towns and cities across more than 120 countries.

We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.

 

IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan, as required by the Employment Equity Act of South Africa.

IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan.

We’ve been made aware that a few job applicants have received messages appearing to come from the IWG recruitment team, claiming that the next step in the hiring process involves a mandatory training course requiring payment. Please be advised that this is false. At no point during our recruitment process are candidates asked to pay for a course or any other service.

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