JOB PURPOSE:

This is an exciting time to join IWG, our business is growing rapidly, and we are making significant changes to boost scalability and profitability. The Global Pricing & Retention team is at the heart of commercial decision making of IWG. The pricing and retention strategies we devise and execute directly drive volume and earnings and are correspondingly visible in the organization. This role involves deep data analysis, identifying barriers to pricing & retention optimization, and collaborating with various teams to implement effective solutions. This role will need someone adept in analytical and technical skills, more details are below.

This role reports to the Global Head of Customer Retention and is concerned with the creation and execution of evidence-based pricing and customer retention strategies that deliver real results.

KEY ACCOUNTABILITIES:

Price level management

• Analyzing internal sales and external market & competitive data
• Recommending price changes across all markets
• Keeping track of price change outcomes and responding quickly to unforeseen changes
  

Business pricing support

• Providing consultative support to the business, including Franchisees, on pricing related matters
• Negotiating with senior country management on pricing strategies
• Building bespoke pricing solutions for multi-million-dollar corporate deals

 

Global performance initiatives

• Designing, A/B testing, implementing and managing of global pricing initiatives, new pricing algorithms and methodologies across our markets
• Working closely with senior management across multiple functions
• Reporting on the performance, learnings and next steps

 

Price strategy & process development

• Using performance analysis to calibrate existing price rules
• Supporting the wider team with analysis and recommendations on pricing strategy
• Identifying issues with the process and brainstorming solutions
• Continuous Improvement: Monitoring the outcomes and making necessary adjustments to drive continuous improvement.
  

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

This role will follow UK working hours.

Technical Skills

• Impressive academic credentials – with at least a bachelor's degree from a reputable university
  (numerical, scientific or business disciplines preferred)
• A minimum of 3 years work experience in a commercial role with an analytical base.
• Advanced user of the full Microsoft Office 365 suite, especially Excel (advanced formulas, VBA).
• Advanced user of programming languages such as Ms SQL and Power BI.
• Analytical mindset, strategic thinking and ability to collaborate with cross-functional teams
• Proven ability to undertake projects from initial inception through to final completion
• Experience in price optimization and/or revenue management is preferred, but not essential.

 

Personal Abilities

•  Strong understanding of business operations and a fast learner, with proven ability to make sound decisions that positively impact business performance.
• Ability to perform work accurately with attention to details.
• Strong communication skills in English, both written and spoken.
• Problem solving - Ability to find a solution for or to deal proactively with work-related problems.
• Ability to complete assigned tasks under stressful situations, with quick turn around.
• Ability to handle multiple projects and tasks in tandem, with shifting priorities.
• Ability to be hands-on as well as strategic and be a trouble-shooter as needed.

 

NOTE: This job description is not intended to be all-inclusive.  The Employee may perform other related duties to meet the ongoing needs of the organization.

 

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

 

Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective 
of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded 
exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and 
the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home