Commercial Performance Analyst (CPA)

Location- Can be anywhere in India

Job Purpose

Reporting directly to the Director of Business Analysis, the country performance analyst (CPA) is responsible for understanding performance in specific countries and cities at a granular level, to ensure focused work to address barriers to revenue and profit growth.

Analysing Commercial Performance

• Analysing performance variances, trends and issues on EBITDA, revenue, costs and drivers of each, leveraging IWG analytical toolkit and reporting suites
• Working with country managers and City Management to supplement reported data with on-the-ground insight on local market, customers and competitors
• Identifying root causes of underperformance at country, city and centre level

Action & Improvement

• Establishing actions to address root causes of underperformance and agreeing these with Country Managers
• Following up on these action plans to understand actions taken and any barriers to execution and success, so that they can be removed.

The role is one of a global team of CPA’s which serve as the Performance Management Team for revenue growth and EBITDA margin.

They will share best practice and insight to improve the revenue and margin performance of their markets and serve as the source of truth on the regular cadence of business reviews as an independent team to the countries and functions providing regular insight and action to the country, regional and functional teams.

This team will report up to the Chief Strategy Officer on performance against target. The Chief Strategy Officer and the Performance Management Team will do deep dives with the countries, regional CEOs and sales and ops functions on a quarterly basis.

Person specification

We are looking for people with the following attributes;

• Understands and enjoys working with data.
• Analytical – able to spot patterns and trends to make recommendations on how to improve performance.
• Well organised and methodical – ensures actions are followed up on and progress is tracked.
• Good at building relationships with stakeholders to align people across the matrix.
• Strong drive and attention to detail.
• Ambitious and willing to learn.

About IWG

IWG has been at the forefront of flexible working for more than 30 years. With over 4,000 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose is to help everyone have a great day at work, while protecting people and the planet.  We are proud to supply all our customers  with carbon-neutral workplaces, and have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in 2022, 2023 and 2024. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home