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Един обикновен ден в Regus
Пристигате 15 минути преди откриването на центъра, за да се уверите, че всичко е готово, и проверявате дали почистващият екип не е пропуснал нещо.
Клиентите започват да идват един след друг. Един пита за нов код за WiFi. Друг иска да разбере дали е пристигнала важната му пратка. Дама търси конферентната си зала… и може ли да ѝ помогнете да включи проектора и да направите поръчка за напитки?
Пристига пощата. Сортирате писмата, докато междувременно отговаряте на още множество клиентски запитвания. Не забравяте да изпратите имейл на клиента от по-рано, за да му съобщите, че пратката му го очаква в пощенската му кутия. И е време за обяд.
Следобед сядате с Мениджъра на общността, за да обсъдите организацията на предстоящото нетуъркинг събитие. Подготвяте и изпращате покани до клиентите, след което създавате, разпечатвате и поставяте плакати по информационните табла из центъра.
Денят е към своя край. Време е любезно да помолите голямата група в зала 3 да започне да приключва срещата си. Насочвате ги към хубав ресторант зад ъгъла, където могат да вечерят и да продължат разговора си. След като и последният клиент напусне сградата и всичко е подредено, е време да се приберете.
За вас
Търсим човек, който умее да управлява няколко задачи едновременно, като същевременно предоставя отлично обслужване на клиентите. Също така е важно да бъдете:
Какво предлагаме
Освен конкурентно възнаграждение, ще получите:
Community Associate
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
You arrive 15 minutes before your centre opens to make sure everything is ready and check there’s nothing the cleaners have missed.
Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and take an order for drinks?
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
Early afternoon, you sit down with the Community Manager to discuss the organisation of next week’s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything’s nice and tidy, it’s time to head home.
About you
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
What we offer
On top of a competitive salary package you’ll enjoy:
IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan, as required by the Employment Equity Act of South Africa.
IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan.
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