Customer Services and Sales Manager

Are you a born networker, with a real passion for selling and hunting for new business? Somebody who can oversee the entire sales cycle and provide exceptional customer service to clients? A natural when it comes to generating leads and proactive sales through innovative promotional events to seal the deal?

Above all, are you a hands-on, action-orientated problem-solver who’s hungry for success and will always go that extra mile to make it happen?

If so, we need to talk. Hiring, developing and retaining amazing people like you is what’s made IWG the global leader in hybrid working.

And now it’s your turn to bring your special talents to our brilliant team, with all the freedom and resources you need to run and grow one of our cutting-edge centres as though it’s your own business:

• Building long-term, mutually rewarding partnerships with potential customers and brokers
• Selling the full range of products and services locally and globally
• Delivering a fast-paced deal cycle – you’ll be closing deals daily
• Being responsible for managing anything and everything on site
• Giving tours for prospective customers
• Above all, looking after all our customers so well that each becomes a brand ambassador – for you, your team and IWG as a whole.

With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person almost limitless career opportunities as we continue pioneering the workspaces of tomorrow.

Are you that person?

About you

Ideally you’ll have experience of delivering against sales targets, generating your own sales leads and leading a small, close-knit team. You may have run a workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

What we can do for you

You’re reading the right advert if you’re looking for:

• a unique mix of sales and operational responsibilities that means you’ll never get bored
• a fun, challenging and rewarding career
• great induction training and excellent ongoing learning and development
• fantastic promotion prospects
• generous, achievable quarterly commission incentives and sociable hours.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.