Country Manager – East Africa

Job Purpose

• Provide leadership to the Country team to deliver country performance targets.
• Conduct regular business reviews to drive performance improvements.
• Lead a high-performing team to achieve sales targets.
• Drive growth in line with an agreed growth plan.
• Deliver world class customer service in your country.
• Hire great talent, to develop your team, and to ensure succession planning is in place.
• Manage costs.

Key Responsibilities

• Ensure each function has a plan with clear KPI’s and review them every month.
• Maximize sales revenue by increasing conversion of leads.
• Oversee the development and execution of the Country Sales plans.
• Grow our network through investment partners, landlords and partners in a capital-light way.
• Drive business efficiency.
• Understand customer needs so we deliver products and solutions that deliver “A great day at
  work”.
• Spend time with existing customers to improve customer satisfaction and look for
  opportunities to sell additional products and services.
• Understand the local market to ensure pricing is competitive.
• Be a strong brand ambassador, network with the local business community to gain market
  intelligence and generate sales leads.
• Work closely with Group teams to ensure plans are up to date and to drive performance.
• Understand the external competitive environment to inform our plans.

Required Skills, Experience & Qualifications

• Strong commercial track record of, month on month, driving both top and bottom line growth.
• Leadership – Demonstrate direct and indirect leadership to recruit, train, and retain a best in
  class team. Set priorities, establishes objectives/milestones, plans activities, and submits
  accurate and timely reports.
• Commercial Focus – Understands and manages the levers that maximize revenue and
  profitability including price and enquiry conversion.
• Marketing Capabilities - Clear customer focus and proven ability to plan, analyse, and run
  successful marketing programmes.
• Sales Competency – Ensure the sales organization has the right resources and is trained
  properly to identify customer needs and demonstrate how Regus benefits their business.
• Communications – Professional and clear communication skills coupled with the ability to
  network at a high level and build strong business relationships.
• Network Development – Drives the growth of the network via an aggressive development plan on business centres and express locations.

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

Join us at www.iwgplc.com