Credit Controller

About the role

IWG is seeking an experienced Credit Controller who is looking for a home-based role. As a Credit Controller, you will manage a portfolio of customers and take responsibility for collecting overdue payments. In this role, you will work regular business hours in a full-time capacity. We offer great benefits, including a competitive salary, bonus plan, and healthcare. If that sounds like you, read on to find out more!

Job duties

• Manage a portfolio of Enterprise Solution accounts, actively collecting payments from customers with overdue invoices.
• Answer account queries and take responsibility for resolving disputes by engaging front and back-office teams to ensure that concerns are actioned correctly
• Explain due dates, late payment policies, and service agreement terms as appropriate
• Drive customers to sign up for automatic forms of payment (direct debit, credit card)
• Flag accounts that require follow-up by the (legal) collection team
• Keep track of progress in the designated collection system
• Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
• Assist the Corporate Credit Manager in devising and executing the Enterprise Collection Strategy
• Deliver against a set of agreed performance targets

Requirements

• Strong credit control skills, including clear communication, assertiveness and persuasiveness in negotiation, fast responses, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
• A high level of competency in a market-specific local language (written and oral) with the ability to conduct business conversations and correspondence in English.
• Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
• Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Team builder. Recognises the importance of the team.
• Willingness to go beyond the job description to meet business goals.

Competencies

• Commercial awareness: Understands the impact of financial performance on business results and how own actions impact the bottom line.
• Persistent: Goes the extra mile to collect debts timely and successfully.
• Attention to detail: Ensures that all relevant details are accurately assessed when performing account reviews and drafting communications.
• Takes ownership: Accepts accountability, uses own initiative, and works proactively.
• Good communicator: Demonstrates good two-way communication skills.
• Shows care: Acts with integrity and strives to act in the best interests of the organisation and team, and is committed to providing an excellent customer experience at all times.
• Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

About IWG

For more than 30 years, IWG has been leading the way in flexible workspaces, transforming how people work around the world. With more than 3,750 locations in 120+ countries, we support millions of professionals daily, offering adaptable solutions that cater to businesses of all sizes. Our well-known brands—including Regus, Spaces, HQ and Signature provide innovative, tech-driven work environments, from local hubs and regional offices to virtual support services.

Our diverse clientele ranges from dynamic startups to major corporations like Google and HSBC, all benefiting from our flexible, sustainable work solutions. With a robust 30% annual growth rate and plans to expand to over 30,000 locations in the next decade, IWG is pioneering the future of work, shaping the next generation of workspaces to meet evolving global needs.

IWG is driving & changing the future of work.