About the company:  

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.   

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.   

Join us at www.iwgplc.com 

Job Description 

Overall Responsibilities: 

To process all queries and escalations in relation to Billing and Accounts Receivable processes. To accurately and comprehensively provides necessary resolution and recommendation to satisfy the requirements of customers or LSC points-of-contact within the defined Service Level Agreements. 

Key Responsibilities: 

• Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities. 

• Processing of customer deposit refund. 

• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations. 

• Escalation of critical issues to team leads and manager to help reach a quick resolution. 

• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team. 

• Serve as SME and point of contact for aged customer balances. 

• Responsible for reviewing and clearing customer account balances. 

• Provide Reporting support to Team Leads and Manager. 

Attributes, Competencies and Qualifications: 

• Graduate of Bachelor of Science in Commerce Major in Finance/Accounting/Management. 

• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations 

• Ability to anticipate customer and supplier needs and understanding that customer satisfaction is key to business success and is committed to providing an excellent customer experience at all times 

• Strong problem solving skills 

• Knowledge of accounts receivables, billing, customer payments, collections and/or accounts payable processes is a plus 

• Excellent written and verbal communication skills 

• Self-starter who can work with direction but little supervision 

• Solid organisational skills, including the ability to prioritise and multitask in a demanding environment 

• Team builder. Recognises the importance of the team. 

• Highly proficient in using various Accounting applications 

• Willingness to go beyond the job description to meet business goals