About the company

International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Role Summary

The Finance QA Analyst is responsible for performing day-to-day quality checks on finance transactions to ensure accuracy, compliance, and adherence to service level agreements (SLAs). The role focuses on transaction-level reviews, documentation, and error reporting to safeguard financial data integrity and support smooth service delivery within the Manila Global Service Centre (GSC).

Duties and Responsibilities

Transaction Quality Checks

• Perform QA sampling and detailed reviews of finance transactions (Accounts Payable, Accounts Receivable, General Ledger, etc.) for accuracy and compliance.
• Verify that required supporting documentation is complete and accurate.
• Ensure transactions comply with company policies, internal controls, and relevant accounting standards.

Monitoring & Reporting

• Track daily/weekly QA results and maintain accurate QA logs.
• Report identified errors and inconsistencies to people leaders and process owners.
• Escalate recurring issues or potential risks to the relevant Finance Director/Tower Head.

Compliance & SLA Adherence

• Monitor that finance processes meet defined SLAs and KPIs.
• Support audits by providing QA records and validation samples.
• Assist in maintaining QA checklists, templates, and standard operating procedures (SOPs).

Key Metrics

• Accuracy rate of reviewed transactions
• Number of QA samples completed within SLA
• Timeliness and accuracy of error reporting
• Error recurrence rate per Tower/process

Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, or related field.
• At least 1–2 years’ experience in finance operations or shared services (AP/AR/GL).
• Familiarity with ERP systems (SAP, Oracle, Workday, or equivalent).
• Strong attention to detail and ability to follow structured QA procedures.
• Proficiency in MS Excel and basic reporting.

Competencies

• Attention to Detail: Ensures accuracy in every transaction check.
• Analytical Thinking: Ability to dissect financial transactions and identify anomalies.
• Risk Awareness: Understanding of finance compliance standards and controls.
• Compliance Orientation: Adheres strictly to policies and guidelines.
• Accountability: Takes ownership for error detection and reporting.
• Collaboration: Works closely with finance process teams to address issues.
• Time Management: Manages QA sampling volumes within tight timelines.