About the company

International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Role Summary

The QA Manager under the Process Governance Tower is responsible for establishing, governing, and continuously enhancing the Quality Assurance framework across Finance Operations (AP, AR, GL, Intercompany, and other Finance towers).

This role ensures transaction integrity, SLA/KPI adherence, control compliance, and error reduction through structured governance, root cause analysis, and cross-functional collaboration.

The QA Manager serves as the independent quality oversight arm of Finance Operations and works closely with Tower Heads, Reporting Analytics, Business Control, PMO, and Finance Systems Administration to drive sustainable process improvements and risk mitigation.

Duties and Responsibilities

The QA Manager supports Finance Operations through:

• Control Monitoring & Quality Oversight
• Error Trend Analytics & Risk Escalation
• Governance Reporting
• Process Compliance Validation
• Continuous Improvement Enablement

QA acts as the second line of operational quality defense within Finance Operations.

Key Responsibilities

1. QA Governance Framework

• • Design and standardize QA methodology across P2P, O2C, R2R, FP&A, Tax and Statutory.
  • Define sampling strategy, risk-based review models, and quality scoring standards.
  • Establish tower-level quality benchmarks and tolerance thresholds.
  • Lead QA calibration sessions to ensure consistency of reviews.
  • Ensure QA framework aligns with internal controls, accounting standards, and global policies.

1. Transaction & Process Oversight

• • Oversee execution of QA sampling and deep-dive transaction reviews.
  • Validate compliance with Process documentations, internal controls, and SLAs.
  • Identify control breakdowns and systemic process weaknesses.
  • Monitor recurring error patterns across towers.
  • Ensure documentation completeness and policy adherence.

1. Reporting & Governance Management

• • Partner with Reporting Analytics to build:
    • QA dashboards
    • Accuracy scorecards
    • Error recurrence tracking
    • SLA compliance reporting
  • Escalate high-risk findings and recommend corrective actions.

1. Root Cause & Continuous Improvement

• • Lead root-cause analysis sessions with process owners.
  • Track corrective and preventive action plans.
  • Collaborate with:
    • PMO (for remediation projects)
    • Finance Systems Admin (for system control fixes)
    • Business Control (for risk validation)
  • Recommend automation or control redesign to prevent repeat findings.
  • Embed QA checkpoints during process transitions or migrations.

1. Audit & Risk Support

• • Ensure QA documentation is audit-ready.
  • Support internal and external audit requirements.
  • Provide validation samples and evidence.
  • Strengthen risk awareness within Finance Operations.

1. Team Leadership & Capability Building

• • Manage and develop QA Analysts.
  • Define quality KPIs for the team.
  • Conduct performance reviews and coaching.
  • Build analytical capability within the QA function.
  • Promote culture of accountability and quality ownership.

Key Metrics (Process Governance Lens)

• Accuracy rate per tower
• Error recurrence rate (month-on-month reduction)
• % SLA adherence for QA completion
• Reduction of repeat audit findings
• Time to close corrective actions
• Quality trend improvement across towers

Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, or related field.
• 6–10 years experience in Finance Shared Services / Finance Operations.
• Minimum 3 years in QA, Internal Controls, Controllership, or Governance role.
• Strong understanding of AP, AR, GL end-to-end processes.
• Experience in ERP systems (SAP, Oracle, Workday, Dynamics 365, etc.).
• Experience building dashboards and quality reporting frameworks.
• Exposure to audit and compliance environments.

Core Competencies

• Governance & Control Orientation
• Risk-Based Thinking
• Data & Trend Analysis
• Stakeholder Management
• Structured Problem Solving
• Change & Improvement Leadership
• Strong Documentation Discipline
• Executive-Level Reporting Capability