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About the company
International Workplace Group plc has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Role Summary
The Quality Control Manager is accountable for the overall quality, accuracy, and integrity of Partner and Landlord financial reports. The role leads and performs critical quality reviews, ensures the accuracy of P&L data, and works cross-functionally within the Global Service Centre to resolve process gaps and recurring quality issues. The Quality Control Manager drives root cause analysis, strengthens controls, and promotes continuous improvement across reporting processes.
Key Responsibilities
Quality Oversight & Report Review
· Lead and perform quality control reviews of Partner and Landlord reports
· Ensure report details align with system records, contractual terms, and reporting frequency.
· Validate application of indexation, fee escalations, revenue and profit share terms.
Financial Accuracy & P&L Integrity
· Ensure accuracy and consistency of formulas and calculations across reports.
· Validate correct mapping and presentation of P&L line items.
· Confirm alignment of partner report P&L data with accounting systems and ERP outputs.
· Oversee tracking, communication, and timely resolution of manual adjustments.
Stakeholder Leadership & Issue Resolution
· Act as the primary point of escalation for report quality and data integrity issues.
· Coordinate with Finance, Accounting, Operations, and Systems teams to resolve discrepancies.
· Provide clear guidance and feedback to prevent recurrence of errors.
Root Cause Analysis & Continuous Improvement
· Lead root cause analysis for recurring report defects and quality failures.
· Identify systemic process gaps and control weaknesses.
· Drive corrective actions, process enhancements, and standardization initiatives.
Key Skills & Experience
· Strong financial reporting and P&L analysis expertise
· Proven experience in quality control, audit, or financial governance
· Excellent analytical, problem-solving, and stakeholder management skills
· Experience working in a Global Service Centre or shared services environment preferred
· Advanced Excel and financial reporting systems proficiency
IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan, as required by the Employment Equity Act of South Africa.
IWG and its brands, including HQ, Regus, and Spaces, are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. We do not practice unfair discrimination. Preference will be given to suitably qualified individuals from underrepresented groups, according to our Employment Equity Plan.
We’ve been made aware that a few job applicants have received messages appearing to come from the IWG recruitment team, claiming that the next step in the hiring process involves a mandatory training course requiring payment. Please be advised that this is false. At no point during our recruitment process are candidates asked to pay for a course or any other service.
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