Head of Partner Management - APAC

Please note this role can be based anywhere in APAC.

Job Purpose

The Head of Partner Management is the regional senior leader for partner management. They will champion partner success and drive partner account growth. Working closely with cross functional teams, regional and local leadership to enable partner success and account growth in the region, the Head of Partner Management will play a key role in shaping the partner experience in their region.  

Key Responsibilities:

• Partner Management
• Overall accountability for strong partner relationships, responsible for excellent partner experiences and satisfaction.
• Manage a team of partner managers, ensuring that the partner’s experience is optimized.
• Define existing partner account growth strategy for the region, working closely with the Growth VP to implement plans.
• Act as the champion and voice of partner success within IWG.
• Identify opportunities to improve the Partnership program, IWG system and processes.

KPIs:

• NCO Performance (Opening >30% Occupancy).
• Trading Performance (Monthly Occupancy Growth +5%).
• Partner NPS (Establish Baseline and Maintain NPS Above Base Trendline).
• Account Growth (Establish Growth Targets per Region for Partner Accounts).

Key Skills and Experience:

• Excellent relationship and account management skills.
• Ability to establish and build effective senior level relationships and to work collaboratively with others (Partners, Internal Stakeholders) to set and achieve goals.
• Outstanding analytical skills and able to work under pressure.
• Ability to define a strategy, and direct team and resources to achieve targets.
• Ability to analyse and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues.
• Ability to communicate clearly and effectively in different forms and with different audiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Skilled in interacting effectively under difficult circumstances and tight deadlines to drive results.