Learning and Development: Online Training Facilitator

Location: Flexible within South Africa
Contract Type: Permanent | Full Time | Hybrid
Essential Languages: English, multilingual advantageous
Essential Skill: Facilitating virtual training
Advantageous: Facilitating virtual training across multiple countries 

Job Purpose
We are seeking an engaging and effective Online Training Facilitator to support our Learning & Development efforts across MEAPAC region. In this role, you will be the face of our virtual training programmes, especially for new hire, ensuring they are energised, well-prepared, and set up for success from day one.

You will lead interactive virtual sessions, deliver high-impact onboarding experiences, and support ongoing learning initiatives that drive both individual and commercial performance. With a strong focus on learner engagement, you’ll create an inclusive and motivating virtual environment where every participant feels connected, confident, and empowered.

The ideal candidate brings natural energy to every interaction, communicates with clarity and warmth, and is passionate about helping others grow. You thrive in a fast-paced, digital-first environment and take pride in facilitating learning experiences that make a lasting impact.

Key Responsibilities

• Own the new hire experience in your region.
• Facilitate Virtual trainings, ensuring we maintain our training KPI’s of training all new employees within 3 months.
• Maintain and update induction material.
• Coach and mentor regional training champions to support in centre training.
• Support the ongoing development of employees in your region.
• Become and L&D point of contact for MEAPAC.
• Manage monthly training campaigns.
• You can expect to spend 50% of your time delivering live online training.

Required Skills, Experience & Qualifications

• Experiences of facilitating virtual classrooms / workshops.
• Must be proficient in verbal and written English.
• Advantageous to be bilingual.
• Ability to design and develop engaging virtual learning experiences for new hires. 
• Facilitation and presentation skills. Ability to facilitate virtual sessions and present information in an engaging way through virtual platforms     like Microsoft Teams.
• Project management. Ability to manage multiple learning projects and new hire onboarding initiative simultaneously.
• Ability to work alone and as part of a team.
• Positive can-do attitude is essential, flexible to team and organisational needs.
• Organised, process driven and systematic.
• Proficient in PowerPoint, excel and word.
• Proven experience of successfully influencing stakeholders in a matrix environment.
• Team player with high level of professional integrity. 
• Strong attention to detail. 
• Prepared to work in an agile and flexible way.

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services. As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022, 2023 and 2024 . Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home