Multisite Facilities Manager 

This role is responsible for managing all aspects of FM operational delivery and client relationships for a portfolio of client locations. You will have full responsibility for any Facilities & Workplace services, including the performance of outsourced suppliers, your clients’ satisfaction, service experience, and the commercial performance of each location.
 
Supported by a strong team, you will take a leading role in the contract’s success, including but not limited to; client engagement, supplier relationship management, owning all escalations, monthly reporting, and account plans.
 
You will mobilise new client locations to the agreed specification and take all opportunities to demonstrate Instant as a best in class, complete property solution. You will network within your clients’ organisation to achieve excellent relationships, delivering Instant’s values and keeping a firm focus on the statutory and commercial aspects of each contract. You will succeed through supporting the creation and implementation of business resilience processes and collaborating with colleagues.

Key Responsibilities

• Manage onsite community teams, setting clear objectives and ensuring timely L&D completion.
• Lead succession planning and cross-training initiatives.
• Ensure all FM services meet specifications, SLAs, and reporting standards.
• Maintain compliance across buildings, managing audits, remedials, and inspections.
• Resolve service issues proactively; improve processes to prevent recurrence.
• Build strong relationships with suppliers, landlords, tenants, and third parties.
• Monitor and manage service charge obligations and landlord-provided services.
• Stay visible across the portfolio, acting on feedback to improve environments.
• Control portfolio costs, review spend, and secure client approvals for recharges.
• Identify and implement opportunities for additional services.
• Process POs and ensure timely supplier payments.
• Provide accurate monthly/quarterly reports.
• Lead mobilisation/demobilisation of client sites.
• Support client H&S activities, audits, and investigations.
• Ensure full compliance with H&S and regulatory standards.
• Oversee HR functions, including holiday cover, handovers, and team resilience.
  
  

Required Skills, Experience & Qualifications

• Strong client relationship and account management skills, with experience in commercial property and both hard/soft FM.
• Technical FM knowledge essential; IWFM, IOSH or NEBOSH qualifications desirable.
• Proven ability to manage suppliers, Helpdesk teams, and outsourced services effectively.
• Solid understanding of workplace H&S and incident management.
• Skilled in producing operational reports for external stakeholders.
• Proactive, hands-on approach with strong problem-solving and crisis management skills.
• Effective at building and influencing relationships across all levels, internally and externally.
• Commercially aware, with experience managing client budgets and financial matters.
• Committed to continuous improvement and change management.
• Confident, adaptable, and resilient with the ability to manage priorities across multiple sites.
  
  

About the company

We are The Instant Group, now part of IWG, where work gets smarter—for employees, businesses, and the planet. As the world’s largest flexible workspace provider, we connect over 250,000 organisations with office space, coworking memberships, virtual offices, and meeting rooms. We deliver market-leading data, expert consulting in portfolio strategy, procurement, and sustainability, and empower 20,000+ landlord, operator, and investor partners to capture flex demand and boost asset performance.

With global clients like Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, our teams operate across virtual and physical offices in London, Paris, New York, Hong Kong, Singapore, Sydney, and beyond.

Join a dynamic business named one of the Best Places to Work in Property, and featured in the Sunday Times HSBC International Track 200. Build your career where innovation meets opportunity—and help shape the future of work.

Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.