Operations Director

The Operations Director is responsible for maximising the efficiency of our business centres to ensure we deliver fantastic customer service. Our processes should be continually re-engineered to make them simpler for our customers and staff so we can add new centres quicker and more cost effectively. This person will be a highly organised, creative problem solver who is commercial, continually thinks of the customer and successfully completes projects.   

Key Responsibilities

• Simplify and standardise – communicate changes to operating model procedures, policies & support documentation and coach individuals as needed. 
• Provide Excellent customer service – identify problems and ensure plans are in place to remedy them. 
• Troubleshoot major issues – travel as needed to locations where there are significant issues that cannot be remedied remotely. 
• Continuous improvement - conduct “virtual” round table discussions with centre team members to identify issues that need resolving (stop, automate, train).  
• Team – manage performance through others.
• Compliance - ensure compliance processes are managed and adhered to
• Negotiation - managing relationships with multiple vendors
• Project Management – new Centre Openings and refurbishment projects

Required Skills, Experience & Qualifications

• Enthusiastic – always has a positive attitude for your customers.  
• Resilient – enjoys challenges and adapts to change; consistently demonstrates energy and passion. 
• Pride – pays attention to detail; takes responsibility for maintaining high standards. 
• Motivated – takes ownership and acts decisively to solve problems and deliver results. Makes every minute of every day count. 
• Critical thinking – provides objective analysis and evaluation of complex issues to form a judgement. 
• People focused –supports and encourages others, leads by example and provides feedback to improve performance.  

About the company

IWG has been at the forefront of flexible working for over 35 years. With over 4,000 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award every year since 2022. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

Join us at www.iwgplc.com