About the company

 

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

Join us at https://careers.iwgplc.com/home

**Please note open to applications across Countries : Eastern Europe

 

Role Purpose

IWG is undertaking a transformation of its global digital ecosystem, including modernising its approach to payments, contracting, billing, and financial operations across its flex-workspace portfolio.

We are seeking a Payment Platform Owner & Implementation Lead to design, develop, and scale IWG’s next-generation payment infrastructure, centred on Stripe Connect and aligned with the operational requirements of a multinational commercial real-estate and flexible workspace provider.

The role is accountable for shaping the technical and operational model for how IWG and 3rd party operator accepts payments, settles funds, manages tax and invoicing, and operates under both Disclosed Agent and Principal models across different markets.

Within the Digital team, you will ensure that our global digital products (web, app, partner channels, regional platforms – including China) are supported by a scalable, compliant, and efficient payment capability.

 

Key Responsibilities

Payment Platform Ownership

• Serve as the primary owner for IWG’s Stipe Connect payment platform within the digital team, with responsibility for architecture, capability definition, roadmaps, and operational performance.
• Lead the implementation and ongoing optimisation of Stripe Connect across all customer journeys (online, in-centre, recurring billing, marketplace-style flows, Day Pass, meeting rooms, and digital commerce). For IWG sold products and 3rd party operators
• Define and maintain a global payment capability model covering authorisation, capture, settlement, payouts, refunds, chargebacks, dispute handling, reconciliation, invoicing, and tax

Global Operating Model & Compliance

• Design market-specific payment flows that comply with local regulatory, tax, invoicing, and data requirements.
• Build capability to support both Disclosed Agent and Principal operating models, for IWG, Franchises and 3rd party operators ensuring correct handling of funds, revenue recognition, and customer communication.
• Work closely with Finance, Tax, Legal, and Treasury to ensure operational compliance in each jurisdiction.

Integration & Implementation Across the Digital Ecosystem

• Work with engineering teams, digital product owners and website owners to integrate the payment platform into IWG’s and industry global digital ecosystem, including:
• Websites and e-commerce journeys
• Digital apps (e.g., Day Pass, booking tools)
• China platforms (e.g., WeChat, little red book and Xiaohongshu etc)
• B2B/enterprise workflows
• CRM, ERP, billing and accounting systems
• Identity and user management
• Provide clear functional and technical requirements for global and regional deployments.

Invoicing, Tax & Financial Operations

• Define processes for generating tax-compliant invoices, including the handover of billing content, calculation of tax, and distribution of invoices across channels.
• Work with Finance teams to implement tax-compliant invoicing models for multiple countries without relying on specific vendor products.
• Ensure that payments, tax, and invoicing systems support both global billing (e.g., monthly membership revenue) and transactional usage products (e.g., meeting rooms, Day Pass, add-ons).
• Manage relationships with the central Finance Operations and Shared Services teams to ensure correct reconciliation, GL posting, and settlement processes.

Risk Management, Controls & Governance

• Ensure the platform meets security and compliance requirements, including PCI, data protection, fraud prevention, and financial controls.
• Create governance processes covering payment changes, releases, exceptions, and incident management.
• Monitor performance metrics including authorisation rates, payment success, cost of payment acceptance, and dispute rates.

Vendor & Stakeholder Management

• Act as IWG’s day-to-day lead for Stripe Connect, managing roadmap, performance, commercial terms, and service escalation.
• Work with internal and external development partners globally, including teams in EMEA, APAC, India/China, and the Americas.
• Influence senior leaders across Technology, Digital, Finance, Commercial, and Country Management to standardise global payment practices.

 

Skills & Experience Required

Essential

• Demonstrable experience implementing or owning a modern payment platform in a large, multi-country business.
• Hands-on experience with Stripe Connect, including marketplace-style flows, multi-party payments, payouts, compliance configurations, and onboarding processes.
• Strong understanding of payments within a commercial property or retail-style environment, including recurring billing, multi-location operations, and complex product catalogues.
• Understanding of global payment methods, settlement processes, refunds, dispute workflows, and financial reconciliation.
• Experience operating under Disclosed Agent and Principal commercial models, and how these impact payments, invoicing, tax, and accounting flows.
• Ability to define clear functional and technical requirements, and work closely with engineering teams to implement scalable solutions.
• Strong familiarity with invoicing, tax rules (global variations), revenue recognition, and general financial operations.
• Excellent communication skills, able to work with senior stakeholders across multiple regions and disciplines.

Desirable

• Experience working in a multinational organisation with a complex digital ecosystem.
• Understanding of CRM, ERP, and billing systems commonly used in global enterprises.
• Experience in large digital transformation or platform consolidation programmes.
• Knowledge of payment-related compliance frameworks (PCI, KYC/KYB, AML, data protection).

 

Key Outcomes for the Role

• A unified, scalable global payment platform successfully deployed across all IWG digital products.
• Reduction in operational complexity, payment failures, and cost of acceptance.
• Clear alignment between payment operations, invoicing, tax processes, and financial reporting.
• Improved customer experience through seamless payment journeys in all markets.
• Ability to support IWG’s transition to modern digital commerce and marketplace-style operating models.