About IWG 

With over 3,400 locations in over 120 countries and 1,100 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector.  As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, No. 18 and HQ, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world’s largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration. 

Overall Responsibility 

The Product Performance Lead – Digital is a critical player in the Product Management team. The Product Management team is responsible for the in-depth analysis of the performance of products, services, channels, and processes, and then stimulating actions to improve performance – in operations, sales, marketing, pricing, and other front-line functions. As such, Product Management is vital to driving increases in revenue from IWG’s range of products, services, channels, and processes. It is about driving the performance of existing products rather than developing new products (there is a separate team for that). 

The Product Performance Lead - Digital will report to the Product Performance Senior Manager – Digital and will be responsible for the gathering and analysis of digital product performance data and the communication of actions that result from this analysis to the functions and teams who need to take action to improve performance.  

KEY ACCOUNTABILITIES 

• Understand digital product performance data in detail – sources, meaning, implications 
• Complete analysis of KPIs by product, service, process, and channel according to pre-set KPIs 
• Complete communication process on basis of performance analysis to address issues with centers and functions 
• Build and improve algorithms to run data analysis on KPIs as defined – leveraging IWG’s sources of digital, billing and customer data 
• Suggest new KPIs and new ways of looking at performance to identify new pockets of revenue improvement 
• Work closely with different departments within the company to improve the analysis and presentation of products 

Job Requirements and Qualifications 

• Bachelor’s degree in Business, Economics, Mathematics, Statistics, Data, or any related field 
• Minimum 5 years data analytics experience (data-insight-action generation) 
• Strong knowledge of Excel is essential  
• Advanced SQL and/or Python skills are highly valued 
• Excellent writing skills to prepare detailed reports 
• Has the ability to work under pressure and adapt to change 
• Excellent problem-solving, time-management, and multitasking abilities 
• Interpersonal skills to work collaboratively with various stakeholders who may have competing interests 

Working conditions

• Must be amenable to work in a hybrid work setup. Office is located in BGC, Taguig City
• Open to mid shift and shifting schedules
• Company provided equipment

NOTE: This job description is not intended to be all-inclusive.  The Employee may perform other related duties to meet the ongoing needs of the organization. 

IWG Introduction  

IWG plc is the global leader for flexible workspace and owner/operator of internationally renowned brands like Regus, Spaces, Signature, No 18, Open Office, HQ and MOS (Managed Office Space).  

IWG’s workspaces support effective working and collaboration with local and global networks for all kind of businesses, from independent sole traders and fledgling start-ups to the world’s largest corporations. IWG enables landlords and tenants to come together and ensures an end-to-end fit out process, sales and management services from single locations to integrated national networks. 

The face of the global real estate market is changing rapidly as the digital revolution causes companies of all sizes to rethink their approach to workspace. Flexible, non-traditional workplaces have become far more popular as a result.  

IWG believe that business success is underpinned by the effectiveness of its people. Therefore, our mission is to help millions of people have a great day at work – every day.  We do this by creating fantastic working environments that boost productivity and enable connection to a valuable business community. 

Our 2.5 million customers are large multinationals, small and medium-sized enterprises with unique business goals, people and aspirations.  They want the freedom to choose where, when and how they work with space that’s right for their business. 

We provide that choice through our diverse workspace brands together with our global network of thousands of locations located in every business hub on the planet.  Today IWG is in 3,400 locations across 128 countries.    

As a partner to some of the world’s most exciting companies, all of our customers harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working, making ours a high growth sector with massive potential.