Property Services Manager (UK)

Location: UK flexible, remote
Type of contract- permanent

Job purpose
We are looking for a full-time manager to lead a team auditing and seeking refunds from landlords and their agents for our property service charges in the United Kingdom.
You will receive a high degree of flexibility on structuring your work life.
You will formulate and refine departmental procedures, proposing innovative improvements to maximize cost savings.
You will work with real estate leadership teams, Finance & Accounts Payable teams, and facility personnel to obtain property specific information to complete the audits.
You will engage proactively with landlords and their representatives, requesting necessary documentation and negotiating refunds for overcharges, all while fostering positive relationships.

Principal responsibilities
•Responsible for the end-to-end review (contract-payment-audit) of tenant’s property service charges in the United Kingdom.
•Develop a system for cost controls including invoice reviews, budget reviews, service charge audits, and forecasting including the necessary tracking mechanisms.
•Manage a team of property service auditors covering the United Kingdom portfolio.
•Create or revise processes to improve the efficiency of the United Kingdom audit program while increasing property service savings results.
•Work closely with United Kingdom Leadership teams to diligently control the property service charge spend in United Kingdom.
•Conduct comprehensive property service charge audits across the United Kingdom, including on-site inspections and collaborative meetings with personnel and landlords' managing agents.
•Review and verify landlords' service charge invoices, cross-referencing them with lease agreements, financial reports, and information provided by local teams.
•Identify and document discrepancies and collaborate directly with landlords and managing agents to resolve issues efficiently.
•Maintain consistent and effective communication with landlords and their agents via phone calls, emails, and formal correspondence.
•Uses excellent interpersonal and communication skills, with emphasis on persuasiveness and negotiations to collect data/claims.
•Works on multiple audit claims simultaneously, prioritize follow-ups and reports and drive projects to conclusion.

Minimum qualifications
•Work experience in Lease Administration, Property Management, Commercial Real Estate Brokerage, Accounting, Law, or other relevant experience working with commercial real estate leases with the ability to interpret lease language.
•Experience managing a team of auditors, administrators, accountants, or other real estate professionals in a real estate or accounting group.

•Strong organizational, interpersonal, and written/verbal communication skills
•Possess an attention to detail and accuracy with strong analytical skills.
•Thorough working knowledge of Microsoft Office, especially Excel.
•Ability to take initiative and work independently.
•Enthusiastic about quality and integrity of work product

Additional preferences
•Prior experience in service charge auditing for office/retail properties.
•Prior experience creating service charge budgets for office/retail properties.
•Prior experience managing the operations or accounting of office/retail properties.
•Prior experience with property management standards & regulations in the UK including the professional standards of the Royal Institution of Chartered Surveyors (RICS)
•Professional designations or certifications including Chartered Surveyor and/or Chartered Accountant.

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.
We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.
Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.
Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.
Leading Employer Award IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.
Join us at https://careers.iwgplc.com/home