COMPANY PROFILE

IWG is the world’s leading provider of innovative workspace solutions, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the largest network of videoconferencing studios.  IWG  delivers a new way to work, whether it’s from home, on the road or from an office.  Clients such as Google, GlaxoSmithKline, and Nokia join thousands of growing small and medium businesses that benefit from outsourcing their office and workplace needs to IWG, allowing them to focus on their core business. More information at www.regus.co.uk .

The Role

IWG is hiring a Pricing Associate Temp to join the Sales Support team to support the field sales force in ensuring that all requests for price exceptions and sales support concerns are completed within the defined process and SLAs in conjunction with key stakeholders. Reporting to the Commercial Manager: Sales Support, he/she will deliver high quality service to keep IWG’s commercial performance outstanding.  

Key responsibilities:

• Member of the Sales Support team, responsible for monitoring mailboxes and completing price exceptions requests and other sales support concerns within the defined processes and SLAs.
• Escalate exceptions as needed in coordination with Commercial Manager and higher management.
• Use CRM system to send contracts to potential customers for approved price exceptions.
• Communicate with salespeople to clarify data inputs and confirm decisions.
• Coordinate feedback from the centre teams to gain understanding of the local market conditions for consideration.
• Understand team key processes & systems, as well as the IWG business expectations.
• Able to support a 24/6 operation and be flexible to change shift as needed.

Key Criteria 

Required Criteria – General

• Bachelor’s Degree in Business / Finance or related qualification
• 2-3 years’ experience as a contract, data or commercial administrator
• Must be amenable to Fixed term Employment - 3 Months 
• Excellent attention to detail and organizational skills
• Able to prioritize, work well under pressure and meet deadlines
• Flexible, multitask and show initiative
• Be a strong and independent team player
• Professional English speaking and writing skills
• Full time physical attendance is an essential function of the job.

Required Criteria – Technical

• Familiar with MS Office suite (Outlook, Word, PowerPoint)
• Intermediate MS Excel
• Familiar with Contract software and/or CRM systems

Competencies a successful candidate will display:

PACE & AMBITION                                                                                                                             

We are passionate about what we do and act promptly to achieve our goals.

CUSTOMER FOCUS                                                                                                                           

Dedicated to meeting and exceeding the expectation and requirement of all customers.

ACHIEVEMENT & DRIVE                                                                                                                         

Seizes opportunities to achieve and exceeds both business and personal objectives.

RESULTS ORIENTATED

We do what we say we will do.  We are committed to delivering results and success.

PLANNING & ORGANISATION 

Sets priorities, schedules activities effectively and demonstrates the ability to multitask.

COMMERCIAL AWARENESS

Recognises how business works, and understands and applies commercial and financial principles.