Technology Lead - Centre Operations 

About the company

We’re changing the world of work. Our mission is to help millions of people have a great day at work—
every day. With a global footprint of flexible workspaces and a digitally enabled customer experience,
we empower businesses and individuals to work where, when, and how they want.
We’re early adopters of AI, IoT, and cloud technologies, striving to create seamless digital and physical
experiences. If you’re passionate about transforming service delivery and operations through
technology, you’ll find a unique opportunity at IWG.

https://www.iwgplc.com

Job Purpose

IWG is hiring a Technology Lead for front office technology to own the vision, strategy, and delivery of
technology that underpins centre operations and customer-facing service infrastructure. This hybrid role
spans both Centre Operations (e.g., task automation, staff enablement, workflow orchestration) and
Centre Technology (e.g., smart appliances, access control, collaboration tools).
You’ll lead solution design, implementation planning, and ongoing service improvement, ensuring our
centres run efficiently and delight customers. Working at the intersection of strategy, design, and
delivery, you will help shape the future of the IWG experience at scale.

What you’ll need to succeed

• Visionary thinking paired with practical delivery mindset
• Ability to influence senior stakeholders and cross-functional teams
• Experience in high-scale, multi-site operations or service delivery
• Balance of strong technical architecture knowledge and business understanding

Responsibilities:
Strategic Leadership

• Define and continuously refine the technology strategy for front office technology across Centre
  Operations and Centre Technology
• Align technology initiatives with broader business goals
• Guide investment decisions and technology selection through business cases and ROI analysis

Solution Delivery & Innovation

• Lead the design and deployment of scalable solutions that improve operational efficiency and
  service quality across 3,500+ locations
• Drive automation of centre operations tasks and workflows
• Oversee smart centre technology (e.g., access control, connectivity, IoT appliances) and its
  integration with service platforms
• Evaluate and pilot new technologies to improve the in-centre experience and staff productivity

Stakeholder Collaboration

• Partner with product managers, business analysts, and vendors to define requirements and
  prioritise delivery
• Collaborate with Centre Teams, Facilities, Customer Service, and Security to shape technology
  that supports daily operations

Governance & Standard

• Ensure adherence to architectural, information security, and regulatory standards
• Monitor solution performance, technical debt, and service incidents to drive continuous
  improvement

Qualifications/ Skills / Experience:

• Bachelor’s degree in engineering, Computer Science or related; Master’s/MBA preferred
• Excellent English communication and executive level presentation skills.
• Proven experience in leading cross-functional delivery of complex technical solutions
• Strong track record in areas such as digital workplaces, workflow orchestration, service design,
  IoT, employee enablement, smart office systems
• Vendor evaluation, systems integration, and global technology rollout
• Excellent communication skills with the ability to engage technical and non-technical audiences
• Good understanding of strategic and new and emerging technology trends, and the practical
  application of existing, new and emerging technologies
• Experience developing technology architecture blueprints, strategies and roadmaps
• Experience delivering presentations to senior-level executives and technical audiences
• Exposure and working level knowledge of working with and interfacing to global delivery teams
• A solid understanding of business processe