Workplace Manager - Istanbul

This role is responsible for managing all aspects of operational delivery and client relationships for a portfolio of client locations. You will have full responsibility for any Facilities & Workplace services, your clients’ satisfaction and service experience, and the commercial performance of each location and your team. 

Supported by a strong team, you will take a leading role in the contract’s success, including but not limited to; client engagement at a more senior level, supplier relationship management, owning all escalations and agreed reporting and action plans. 

Responsible for the line management of others, you will see that all services are delivered to your clients’ agreed specification. You also look beyond this to drive all opportunities to demonstrate Instant as a best in class, complete property solution.
 

What will you be doing? 

• Manage Account/Community Coordinator, set clear objectives, oversee HR aspects (holiday cover, handovers, succession planning, and cross-training).
• Ensure all facilities services (hard & soft) meet SLAs, cost, and reporting requirements; proactively address service issues and implement improvements.
• Maintain strong relationships with suppliers, landlords, and tenants to ensure service charge obligations and overall performance.
• Ensure adherence to regulatory, H&S, and compliance requirements, participating in scheduled calls with the supply chain.
• Oversee smooth transitions for new and terminating client sites.
• Manage Power BI and bespoke client reporting, liaise with internal stakeholders, and attend key client meetings (QBRs).
• Handle CSAT survey feedback, act as an escalation point, and support incident management.
• Ensure uniform service delivery, manage additional projects, and oversee site compliance and recharging.

What experience are we looking for?

• Extensive hard & soft Facilities Management experience; IWFM qualification desirable.
• Proven ability to manage outsourced suppliers and Helpdesk operations.
• Experience in incident management and operational reporting.
• Strong client relationship management with Account Management awareness.
• Accountable for performance, client feedback, and financial oversight.
• Reliable in emergencies, capable of coordinating incident response.

What skills do you require?

• Solid H&S knowledge; IOSH or NEBOSH preferred.
• Results-driven with expertise in Change Management & Continuous Improvement.
• Strong relationship-building, influencing, and advisory skills.
• Proactive, adaptable, and hands-on problem solver.
• Flexible with travel and shifting priorities; skilled in multitasking.
• Commercially aware with an engaging, confident, and growth-oriented mindset.
  
  

What’s in it for you? 

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Program
• Generous referral scheme
• Laptop / tech provided

At The Instant Group, we prioritise our people and our clients. We are committed to fostering diversity, equality, and inclusion, providing equal opportunities in all aspects of employment. Our goal is a workforce that truly reflects society and our customers, creating an environment where every employee feels respected and empowered. When hiring or promoting from within, we see diverse experiences from a variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.